I want to return my purchase! What do I do?
If you are not 100% satisfied with your purchase from Zappos you can return your item(s) for a full refund within 365 days of purchase. (Returns must be unworn, in the state you received them, and in the original packaging.) Some items ship with an attached security tag. Merchandise returned without the original security tag attached or a damaged tag may not qualify for a refund.
Can I exchange my order instead of returning it?
As a Trendsupplier.com customer, you have the option of exchanging an eligible order instead of returning it for a refund. You may be able to process an exchange yourself for certain eligible orders in your Zappos.com account. If an order is eligible, you will see an option in your account to select an item to exchange and will be provided the instructions and terms that apply to your exchange.
How long does it take for me to get a refund?
For the vast majority of returns, it takes about 5-10 Business Days for us to get your package at the fulfillment center, inspect your return, process it into inventory, and complete your refund. If the refund is being issued to a credit card, depending on your credit card company, it may take an additional 2-10 Business Days after your credit is applied for it to post to your account.
Do you offer Live Chat support?
Yes, we do! To get in contact with one of our live chat specialists, look for the Live Help button located on the top left hand of the page, to the right of our phone number. If you are unable to see this button, it saddens us to say that we do not have a specialist available to assist via chat.
Do you accept international credit cards?
Yes, we do!
