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The right PetSafe fountain filter depends on the exact fountain model—not just whether the package says “Drinkwell” or “carbon.” For a Drinkwell Pagoda or Avalon, PetSafe lists carbon filter PAC00-13906 (#6) and foam filter PAC00-13711 (#5). For a Drinkwell 360 or Stainless Multi-Pet, the carbon filter is PAC00-13712 (#3); the Plastic 360 uses a different foam part, RF360PRE (#4), in PetSafe’s Spring 2022/23 guide. Check the model label and current product fit list before ordering. [S1–S4]
This guide is for owners identifying a compatible replacement filter. It explains the carbon-versus-foam distinction, compares several documented filter families, and flags where the compatibility guide is historical rather than a complete current catalog. The intervals below are PetSafe recommendations, not independently tested lifetimes.
Quick answer: Use your fountain’s model number to choose a filter. PAC00-13906 is the named carbon family for Pagoda/Avalon examples; PAC00-13712 is listed for 360 and Stainless Multi-Pet fountains; PAC00-13067 is a separate family for fountains including Original, Platinum, Zen, Mini, Outdoor Dog and Everflow. A foam pre-filter, when specified for your model, is a separate part. [S1–S5]
Contents
- Start with the fountain model
- PetSafe filter families compared
- Carbon filters and foam pre-filters do different jobs
- Manufacturer replacement guidance
- A model-first filter checklist
- Frequently asked questions
Start with the fountain model
Find the fountain’s model number on its label or in the manual, then compare it with the compatibility list for the replacement part. Use the fountain name as a second check. The word “Drinkwell” covers different fountain designs and filter families, so it cannot identify the right insert on its own.
For example, PetSafe’s Pagoda product information names PAC00-13906 carbon filter #6 and PAC00-13711 foam filter #5. The official 360 carbon listing names PAC00-13712 and includes 360 and Stainless Multi-Pet fountains. Those are both PetSafe carbon products, but they are not interchangeable merely because they share a brand and function. [S2–S4]
PetSafe filter families compared
The table summarizes selected US model groups supported by PetSafe product pages and its Product Guide Spring 2022/23. That guide is useful for the combinations it lists, but it is historical and should not be treated as a complete current catalog. For an unlisted or newer fountain, verify its current manual or product support page. [S1]
| Fountain or documented group | Carbon filter | Foam/pre-filter | What to verify |
|---|---|---|---|
| Pagoda, Avalon, Seascape, Creekside, Seaside | PAC00-13906 (#6) | PAC00-13711 (#5) | Current PAC00-13906 and PAC00-13711 pages both name Pagoda; verify other model names against the current fit list. [S1–S3] |
| Drinkwell Plastic 360 | PAC00-13712 (#3) | RF360PRE (#4) in the Spring 2022/23 guide | The current PAC00-13712 page names 360 fountains; confirm the foam SKU in the relevant model manual. [S1][S4] |
| Drinkwell Stainless Multi-Pet | PAC00-13712 (#3) | PAC00-13711 (#5) in the Spring 2022/23 guide | The carbon product page names Stainless Multi-Pet; the companion foam mapping is from the historical guide. [S1][S4] |
| Original, Platinum, Zen, Mini, Outdoor Dog, Everflow, Multi-Tier | PAC00-13067 is listed for these models | The guide lists PAC00-13067 or PAC00-13070 for some Mini/Multi-Tier model combinations; check the exact model manual. | The current PAC00-13067 page names this group; do not infer that its fit list covers every similarly named fountain. [S1][S5] |
A table row is a shortcut for checking, not a substitute for the package’s full compatibility list. Model names can recur across different fountain versions, and PetSafe’s guide contains model-specific combinations. If your version is not named, do not extend a row by guesswork.
If you already know the part number, you can search Amazon for PAC00-13906 or search Amazon for PAC00-13712. These links open search results, not one verified listing; check the SKU and fountain model on the product page before buying.
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Carbon filters and foam pre-filters do different jobs
A carbon filter and a foam pre-filter are separate parts when a fountain uses both. PetSafe describes activated carbon as helping remove bad tastes and odors. It describes foam as catching hair and debris and helping keep the pump cleaner. The manufacturer’s product pages list these as distinct product types and model-fit groups. [S2–S4]
That distinction helps when comparing bundles: a pack with only carbon inserts does not necessarily include the fountain’s foam pre-filter. Likewise, an item labelled “foam” does not replace the carbon cartridge. Check the model manual’s parts list and the package contents for each component you need.
Do not confuse PAC00-13906 (#6) with PAC00-13712 (#3). PetSafe names Pagoda and Avalon in the PAC00-13906 family, while PAC00-13712’s stated fit set includes Stainless Multi-Pet and 360 fountains. The matching foam part can also vary by fountain model: the guide pairs Pagoda with PAC00-13711 but Plastic 360 with RF360PRE. [S1–S4]
Manufacturer replacement guidance
PetSafe’s product pages give different intervals for the filter types in this guide:
- PAC00-13906 carbon #6: each filter provides 2–4 weeks of filtration. [S2]
- PAC00-13711 foam #5: replace every 1–2 months. [S3]
- PAC00-13712 carbon #3: replace every 2–4 weeks. [S4]
- PAC00-13067 carbon: each filter provides 2–4 weeks. [S5]
These are manufacturer instructions, not a guarantee that every filter will last the full interval in every home. PetSafe’s PAC00-13906 listing says to replace the carbon filter when cleaning the fountain, and its foam guidance is separate. Follow the manual for your exact fountain and inspect filters during normal cleaning; do not apply the carbon schedule to a foam part. [S2][S3]
A model-first filter checklist
Before ordering, work through these five checks:
- Record the fountain’s exact model number. Do not stop at “Drinkwell” or “360.”
- Identify whether you need carbon, foam, or both. Use the manual’s part list rather than assuming a replacement pack contains every filter type.
- Match the complete SKU. Examples in PetSafe’s documented groups include PAC00-13906, PAC00-13711, PAC00-13712, RF360PRE and PAC00-13067.
- Check the live fit list and model version. A Spring 2022/23 guide documents listed combinations, but it is not a complete current catalog.
- Stop if your exact model is missing or the listings conflict. Verify against that fountain’s current PetSafe manual or support page before substituting another family.
For more fountain information, browse the site’s water fountains guide or filters and parts category. The manufacturer compatibility lists linked below support the part-fit details in this article.
Frequently asked questions
Are PetSafe Drinkwell filters universal?
No single “Drinkwell” label establishes universal fit. PetSafe lists separate carbon and foam parts for different fountain groups: for example, Pagoda uses PAC00-13906 and PAC00-13711, while Plastic 360 uses PAC00-13712 and RF360PRE in the Spring 2022/23 guide. Match the exact model and part number. [S1–S4]
Which PetSafe filter fits the Pagoda?
PetSafe names PAC00-13906 (#6) as the Pagoda carbon filter and PAC00-13711 (#5) as its foam filter. These are different parts with different functions and replacement guidance. Check that your fountain is the Pagoda model shown in its product information before ordering. [S1–S3]
Is PAC00-13712 the same as PAC00-13906?
No. PetSafe’s PAC00-13712 page names Drinkwell 360 and Stainless Multi-Pet fountains; its PAC00-13906 page names a separate group that includes Pagoda and Avalon. Use the SKU specifically listed for your model rather than choosing by the shared “Drinkwell carbon filter” description. [S2][S4]
How often should I replace a PetSafe fountain filter?
Follow the schedule for the exact filter. PetSafe lists 2–4 weeks for PAC00-13906, PAC00-13712 and PAC00-13067 carbon filters, and 1–2 months for PAC00-13711 foam. The manufacturer may provide different guidance for other filter families; check their product page or fountain manual. [S2–S5]
Conclusion
The dependable way to choose PetSafe water fountain filters is to match the fountain model, filter type, and full SKU together. PAC00-13906 and PAC00-13711 are the named Pagoda carbon and foam filters; PAC00-13712 is a different carbon family for 360 and Stainless Multi-Pet models; PAC00-13067 has another stated fit group. For models outside these examples, use the current model-specific manual rather than extending a compatibility list by brand name.
Sources
